terms &
conditions
Access & Installation
It is the customer’s responsibility to ensure that the furniture ordered will fit into the required location. It is important that you carefully measure where the piece is going, ensuring that there is adequate access and that you check the area has no tight turns, narrow doorways or low ceilings. Some pieces are heavy and require a two man lift which is included in our delivery service. Most items are fully assembled on delivery. We will give you an estimated delivery date when the furniture is ordered, and prior to delivery you will be offered a delivery day based on our carrier’s availability in your area. If you will not be available on the date offered this may delay your delivery. We will call you approximately two days prior to the agreed delivery date to take payment of the order. The delivery team will unwrap and put the furniture in place for you.
Dimensions
All items may vary very slightly to within 5mm on either side so please take this into consideration when measuring. We will always advise on the best measurements for an area when given the overall dimensions. Measurements for kitchens will be done by our team and will be our responsibility. We must be notified of any changes to the area after informing us of initial measurements, eg: new doorways, porches built onto buildings etc, as this may affect access.
Colour
We cannot be held responsible for any perceived differences between swatches and actual pieces of furniture as paint colours can vary very slightly from batch to batch. Our kitchens, furniture, tables and chairs are all finished in our own spray-shop. We use a water-based paint specifically mixed for our spray system. It has a 20% sheen much like a modern eggshell paint, this provides a robust and smooth finish, easily cleaned with a damp cloth. We colour match to any of the leading paint manufacturers.
aftercare
We always advise not positioning the furniture near any heat source, eg: radiators, Agas etc, as this will affect the moisture content of the wood and may cause cracking. Our reclaimed wooden worktops are waxed unless otherwise discussed and we recommend avoiding contact with water. Our oak worktops are oiled and have good water resistance, although we recommend re-oiling every year. Some variations in the shade, grain or pattern of the wood may occur. This gives our furniture its unique appearance and should not be mistaken for faults in the wood.
payment
We require full payment when the order has been completed and a delivery date has been confirmed but we do not normally require a deposit. We accept most major credit cards.
delivery
Ordering & Delivery
Much of our larger furniture is made to order. We do, however, hold stock of non- bespoke items which can usually be delivered within 4 weeks. Our bespoke range of furniture is all made to order and delivery can vary depending on the item. We always aim to have freestanding bespoke pieces delivered within 6-8 weeks but if this isn’t possible we will advise you before you place an order.
Delivery is FREE within 20 miles of our showroom. We can also deliver around the country. Prices will vary depending on location, and the amount of items ordered. For an accurate delivery quote please call us.
This privacy policy sets out how Eastburn Country Furniture uses and protects any information that you give Eastburn Country Furniture.
Eastburn Country Furniture is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or communicating with us by other methods, then you can be assured that it will only be used in accordance with this privacy statement.
what we collect
We may collect the following information:
Full Name
Email Address
Delivery Address
Phone Numbers
Payment Information
We require this information to contact you in response to enquiries. We will use it to share product information, provide quotations and supply our products and/or services.
security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
case studies
We ask some of our customers to participate in case studies where we will produce a brief write-up of your kitchen, such as any design inspirations and key features. We will also ask you to provide images or we may collect these ourselves. We publish our case studies on our website and social media channels. We will share the details of these with you, and any other places the details may be published. When we publish a case study we will never initiate any sharing of your personal details, we simply give the case study a title of the location, such as “Ilkley”. If you choose to identify the kitchen as your own, such as on Facebook or Instagram, that is out of the remit of this privacy statement.
controlling your personal information
Eastburn does not retain any information collected for longer than is necessary. Customer information will be kept for the necessary length of time.
We will not sell, distribute or lease your personal information to third parties.
You may request details of personal information which we hold about you. If you would like a copy of the information held on you please write to mail@eastburn.co.uk.
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at mail@eastburn.co.uk. We will promptly correct any information found to be incorrect.
You are within your legal rights to request that we delete any or all information we hold about you. We will notify you when that has been done, and if there were any reasons why we needed to maintain certain data, such as for auditing purposes.
website
If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Eastburn’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please exit our website.
The content on the Eastburn website is for your general information and use only. It is subject to change without notice. We nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
privacy
policy